Frequently Asked Questions

After Hours Emergency:

If you are experiencing a life-threatening emergency call 911 for emergency medical services.

Dr. Charles McGraw is on call after office hours and can be reached at (828)-335-8888.


Why is having a primary care physician so important?

Choosing a primary care doctor is a great way to maintain exceptional health throughout the course of your life.  In addition to treating acute illnesses, your primary care physician can partner with you to meet your long-term health goals and needs.  Over time, this relationship can translate into continued health and enhanced quality of life.



    All office appointments are scheduled through our receptionist at (828) 651-0003.

If you are unable to keep your appointment, please notify our office 24 hours in advance so another patient may be seen in your place. Failure to do so will result in a $50 no show fee.

If you have a problem that requires immediate attention, but it is not an emergency, please call our office before coming and Dr. Charles McGraw will try to work you into his schedule as soon as possible.

Fees and Payments:

    We make every effort at Asheville Family & Sports Medicine to keep our fees fair and reasonable. Our policy is to collect any co-payments at the time of your visit before you see Dr. Charles McGraw. Please call our Practice Manager, Peg Codington, to make payment arrangements, if necessary.

Insurance Information:

    To assure accuracy, please make sure all your insurance information is up-to-date. Usually all the information needed is found on your insurance card. Please familiarize yourself with the coverage provided by your particular insurance plan. In addition, please bring your insurance card with you so that we can copy and file it in your chart.  We participate in most managed care plans.

For any other insurance questions, please talk with our practice manager, Peg Codington, at (828)-651-0003.

In order to see a specialist, do I need a referral from my primary care physician?

To determine whether you need a referral from us before seeing a medical specialist, please view the terms of your insurance plan.  Often, this information is listed on your insurance card or can be obtained by calling your insurance company.  Dr. Charles McGraw can refer you to a specialist if your health situation requires it or if your health insurance company requires a referral prior to visiting a specialist.

Prescription Refills:

    If you need a prescription refill before a scheduled appointment, please call your pharmacy. Your prescription will be refilled much faster if you call your pharmacist directly. Your pharmacy will contact Asheville Family & Sports Medicine for refill authorization.

No refills for controlled substances will be authorized after-hours.  WE DO NOT SEE CHRONIC PAIN PATIENTS.




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